Refund and Returns Policy – porcelaintrades.com

1. Overview

At HUI LIAN MAI NETWORK TECHNOLOGY, we aim to provide a smooth and reliable wholesale purchasing experience for our business customers.

This Returns & Refunds Policy explains how return, replacement, and refund requests are reviewed and handled for apparel purchased through our website.

Because wholesale orders may involve multiple products, sizes, colors, and quantities, return requests are evaluated based on the circumstances of each order and the applicable agreement between the parties.

Nothing in this policy excludes or limits any rights that cannot lawfully be excluded or limited under applicable law.

2. Eligibility for Returns

A return or replacement request may be considered in circumstances such as:

Products received are damaged during transportation.
Products received are defective.
Products received materially differ from the confirmed order.
Incorrect products or quantities were supplied.
Another return arrangement was expressly agreed upon before purchase.

All requests are subject to review and may require supporting evidence.

3. Items That May Not Be Eligible for Return

Unless otherwise required by applicable law or agreed in writing, the following circumstances may affect return eligibility:

Products that have been worn, washed, altered, or damaged after delivery
Products damaged through improper handling or storage by the buyer
Products ordered according to specifications confirmed by the buyer
Customized or made-to-order apparel produced according to approved specifications
Products returned without prior authorization

These limitations do not apply where a return or other remedy is required by applicable law.

4. Reporting Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you discover damaged, defective, or incorrect products, contact us as soon as reasonably possible.

To help us review your request, please provide:

Your order number
The name of the affected product
The quantity affected
A clear description of the issue
Photographs or videos showing the product and the problem
Photographs of the outer packaging, where relevant

For wholesale orders, please identify the affected quantities as accurately as possible so we can assess the issue efficiently.

5. Return Authorization

Please contact us and obtain return instructions before sending any products back.

Unauthorized returns may be delayed or may not be accepted, subject to applicable law.

Once your request has been reviewed, we will explain the next steps, including whether the products should be returned, retained for inspection, or handled through another agreed arrangement.

6. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return, the circumstances of the order, and applicable law.

Where a confirmed product defect, shipping damage, or fulfillment error is established, we will discuss an appropriate resolution with the customer.

For returns requested for other reasons, the buyer may be responsible for return shipping costs where permitted by applicable law and the agreed order terms.

Please obtain our instructions before arranging a return shipment.

7. Refunds and Replacements

Depending on the circumstances and applicable law, an approved claim may be resolved through one or more of the following:

Replacement of affected products
Refund for affected products
Partial refund or another mutually agreed adjustment
Another appropriate remedy agreed upon by both parties

The available resolution will depend on the nature of the issue, product availability, order terms, and applicable legal requirements.

8. Refund Processing

Once a refund has been approved, we will inform you of the amount and the intended refund method.

Where possible, refunds will be issued through the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

We will communicate any relevant processing information when confirming your refund.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to the order’s processing status and any applicable agreement.

Orders that have already been dispatched, customized, or placed into production may not be cancellable without additional conditions, except where otherwise required by applicable law.

Please contact us before assuming that an order has been cancelled.

10. Wholesale Orders and Bulk Purchases

For wholesale orders involving large quantities, multiple product variations, or customized specifications, customers should carefully review the product details, quantities, sizes, colors, and other specifications before confirming an order.

If an issue affects only part of a bulk shipment, please identify the affected products and quantities when submitting your claim.

Any special return, replacement, or refund arrangements agreed upon in writing for a particular order will apply to the extent permitted by applicable law.